Frequently asked questions
Questions about donations, volunteering and programmes
Short answers about donations, payments, sponsorship and programmes. If you cannot find what you need, write to us.
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See the sectionsDonations and payments
Can I donate online on this website?
Yes. Online donations are processed by Stripe (card) and PayPal; card details are entered directly with the payment processor and are not stored by this website. The payment confirmation appears in your donor account.
What does choosing “Monthly” mean?
A monthly donation is charged automatically every month. You see the amount and frequency before you confirm. No account is needed and you can stop it at any time; the steps are on the “Stop a monthly donation” page.
How do I manage a monthly donation?
Before you confirm, you see the amount, how often you will be charged and how to stop the donation. In your donor account you can see your payments, check their status with the payment provider and stop the monthly donation.
Is the payment confirmation a tax receipt?
No. The confirmation shows that the payment processor received the payment and is not a tax document. For tax documents, contact the foundation with the payment reference.
What if I am not sure a payment went through?
Check the payment status and confirmation in your donor account before repeating a contribution. Contact the foundation with the transaction reference, never full card details.
Companies and other contributions
Is sponsorship the same as a donation?
No. Company sponsorship involves discussing the purpose, conditions and documents. The planner prepares a local proposal; it does not sign a contract or initiate payment.
Can I get a calculation of the tax benefit?
The platform does not promise tax benefits or calculate deductibility. A company needs to check its circumstances and applicable conditions with its accountant or adviser.
Can I contribute goods or time?
You can propose a contribution. First confirm the need, conditions, responsible person and logistics. An offer of help does not mean the foundation can automatically accept every item or activity.
Programmes and information
Are the programmes active?
The foundation’s programmes are ongoing, with no end date. Activity schedules and opportunities to take part are agreed with the team, so ask us before getting involved.
Where can I find current reports and figures?
On the transparency page, once documents are approved. You can also ask the foundation directly.
Can I send a photograph or document?
Start with a description of the material and its usage rights. Avoid sharing sensitive information about others, particularly children, until the conditions have been agreed.
Photographs from the foundation archive
From the foundation’s programmes
Photographs from SO.SI.SE.SA. programmes. The caption names the programme each one comes from.
The next step
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